Fixed: iPhone and iPad Keep Saying Call Failed on FaceTime
Facing a call failing error on FaceTime is one of the most common problems iPhone users encounter. FaceTime requires a strong and stable internet connection over Wi-Fi or cellular network connections. Due to a lack of network consistency, you may face a call failing issue.
If you’re facing a call failing error on your iPhone or iPad but don’t know how to fix it, don’t worry about it. We will provide you with complete information regarding FaceTime and its call failing error. Here, we suggest some easy yet effective ways to solve the issue. So stay with us till the end to get rid of this issue.
Let’s Get Started.
What is FaceTime on iPhone or iPad?
Face time is an Apple video telephony application that allows users to make audio and video calls using Wi-Fi over a cellular network. FaceTime is accessible on all iOS-based devices.
To make and receive phone calls in the FaceTime app, users need a stable internet connection, and users have to open applications with the help of an Apple login ID. If you want to use FaceTime over Wi-Fi or a cellular network, you can sign in via a registered email address on your iPhone.
Users with iPhone 4 or later versions and iPad 2 or later versions can use FaceTime over a Wi-Fi connection. You can make audio or video calls on FaceTime easily. To do so, you must fill in another person’s contact number or registered email address. Once you are done with that now, you need to tap on the video or audio call option in FaceTime.
Call Failed issue on FaceTime:
As we discussed earlier, FaceTime allows users to communicate via Wi-Fi connections or cellular networks, yet many users have reported call-failing issues on FaceTime. FaceTime not only requires a strong and stable internet connection but also needs various services to function appropriately.
Suppose your device isn’t connected to a reliable network or is facing internal system glitches. You may end up with a call failed issue on FaceTime. There can be various reasons behind this problem, and according to the causes, you will have to apply a strong solution to cure your FaceTime issue permanently.
Below we have mentioned various solutions to fix the Call failed issue on your FaceTime app. Follow the steps to get rid of this issue.
Ways to Fix Call Failed issue on iPhone and iPad FaceTime:
- Prerequisites:
We have mentioned some important points you should follow or check before applying the solutions below.
- Ensure that both users have a strong internet connection.
- Make sure the Airplane mode on your iPhone is turned off.
- Check your Apple ID, Username, and password.
- Check a recent list of FaceTime-supported countries. As FaceTime is not available in every country.
- Make sure you have an updated iOS or macOS.
- Restart Your Apple Device to Fix the FaceTime Error:
‘If you face any problem on your device, simply restart it, and your problem is already solved’ is the common cliche statement we hear from many people; in some circumstances, it turned out to be true.
Restarting your apple device will force close all the applications running in the background. So first, you should restart your device to fix the error. If the call fails after restarting your device, check the other solutions mentioned below.
- Check The Availability of FaceTime:
As mentioned in the above prerequisites, FaceTime is not available everywhere. You should check the availability of FaceTime in your region, and for that, you will have to visit Apple’s carrier support website.
Look for your country’s name in the recent list of FaceTime-supported countries. Moreover, not all network provider support FaceTime. So if you’re struggling to use FaceTime due to location curtailment, you may enable it by connecting your device to a private network.
- Check Internet Connection on Your iPhone or iPad:
Once you have checked the availability of FaceTime in your region or country and find that it is there, you have to check your internet connection or your iPhone/iPad.
FaceTime requires a sound internet connection to access audio and video calls over Wi-Fi or a cellular network. If your device keeps failing to call on FaceTime, then you should check the internet connections on your device. A stable and consistent internet connection may help you eliminate this error.
- Check FaceTime Settings on Your Device:
Due to an outdated system version, several users face a call-failing error on their FaceTime app. Follow the below steps to check and update FaceTime on your iPhone.
- Unlock your iPhone and go to the ‘Setting’ app from the Home screen.
- Now, scroll down and look for the ‘FaceTime’ menu in the settings.
- Toggle on the ‘FaceTime’ option if it is turned off.
- Below the FaceTime option, you can see your Apple ID and contact number. Make sure you have filled in the correct information.
- Set Date and Time According to Your Location:
If the date and time on your device are not updated to the latest, then you may end up facing a call failed error on your iPhone or iPad. However, iOS uses a carrier to update information on your device, and it will auto-generate date and time by collecting data such as your location, etc.
Follow the below steps to change the date and time manually on your iPhone
- Open the ‘Settings’ app on your iPhone.
- Now head to the ‘General’ option and tap on ‘Date & Time.’
- After that, toggle on ‘Set automatically.’
Key Note:
You can also toggle it off for a few minutes and then again turn it on. Disabling and enabling the FaceTime feature may fix the call drop issue on your iPhone or iPad.
- Check For Group FaceTime on Your Device is Available or Not:
You should have the following devices to join FaceTime on your Apple device. If you have an older device, you may face a call failing issue or be unable to join Group FaceTime on your device.
List of apple devices along with versions to access group FaceTime.
- iPhone with 6S or later versions
- iPad Pro or iPad Air 2
- iPad mini 4 or 5
- iPad touch
- Macs with 10.14.3 or later versions
Key Note:
Group video calls on FaceTime allow users to add 32 members, which may create problems on the FaceTime app. To eliminate this error, start your conversation with two members and gradually increase members so you can easily access the FaceTime app on your iPhone.
- Scan in-Built Camera and Microphone Settings:
If you tried the above steps and the error persists, you should check your device’s camera and microphone settings. There may be glitches in your camera or microphone system, so your call fails on FaceTime.
You can contact the Apple support team if you find any serious issues on your Apple device. They will guide you throughout the process, and you can resolve the call-failing error on FaceTime.
However, sometimes your camera and microphone on the FaceTime app may be deactivated, and you may not be aware of it, so this can be the reason you may not be able to communicate with your friends or relatives. Toggle on the camera and microphone option during an audio and video call to activate it.
- Contact Apple Technical Support Team:
If you tried all the steps mentioned above but the issue persists, you can contact the Apple support team. There can be other reasons your device may face, such as internal system glitches. In that case, contacting the apple support team to resolve the error is the best step you can take.
Final Verdict:
So that’s the end of this article. We hope that you have read this article to the end. Surely, this article helped you to get rid of the call failing issue on FaceTime. Audio or video call failing is very common, and you don’t have to worry about it. For sure, you can resolve this error within a few minutes.
If the issue persists, you can contact the Apple support team via chat or email. Describe your error to them, and they will assist you in fixing the call failed error on FaceTime.